Grow Factor LLC – Privacy Policy

Effective date: July 10, 2025

Thank you for visiting Grow Factor LLC (“Company,” “we,” “us,” “our”). Your privacy is important to us. This policy explains how we collect, use, disclose, and safeguard your personal information when you use our websites, coaching programs, and related services (collectively “Services”).

By accessing or using the Services you acknowledge that you have read and understood this Privacy Policy and that we will process your information as described here.

1. Who We Are

Grow Factor LLC
548 Market St, PMB 84548
San Francisco, CA 94104, USA
Phone: (415) 570‑2722
Email: [email protected]

2. Information We Collect

Category | Examples | Source | Purpose

• Identifiers: Name, postal address, email, phone number, IP address, account username – From you directly, automatic collection – Account creation, communication, legal compliance
• Commercial information: Records of products or services purchased, payment method (last 4 digits only) – From you, payment processor – Fulfillment, customer support, accounting
• Internet activity: Device type, browser, browsing actions on our pages, referring URLs – Automatically via cookies and similar tech – Site analytics, fraud prevention, marketing
• Geolocation data: Approximate city, state, country – IP‑based look‑up – Localize content, detect fraud
• Professional or education data (optional): Business name, job title – From you – Tailor coaching content
• User‑generated content: Comments, survey responses, testimonials – From you – Program delivery, marketing (with your consent)
• Sensitive personal information: None collected intentionally. If you share it during coaching it remains confidential – From you – Coaching sessions only

We do not knowingly collect information from children under 13. If we learn that we have, we will delete it promptly.

3. How We Use Your Information

• Provide, operate, and maintain the Services
• Process transactions and manage billing
• Send administrative information such as confirmations, invoices, technical notices
• Deliver coaching sessions, worksheets, and personalized feedback
• Respond to inquiries and provide customer support
• Improve and customize the Services, including analytics and research
• Market our offerings, subject to opt‑out choices
• Detect, investigate, and prevent fraud or security incidents
• Comply with legal obligations and enforce our Terms of Service

4. Legal Bases for Processing (EEA/UK Users)

If you are located in the EEA or United Kingdom, we process your data on these grounds:

• Performance of a contract (to deliver the coaching program)
• Legitimate interests (site security, basic analytics, marketing to existing customers)
• Compliance with legal obligations
• Your consent when we send promotional emails or use non‑essential cookies

5. How We Share Information

We do not sell or rent your personal information. We may disclose it only:

• Service providers such as payment processors, email platforms, video‑hosting providers, CRM and analytics vendors who perform services for us under contractual confidentiality.
• Business transfers if we merge, acquire, or sell assets.
• Legal requirements to comply with subpoenas, court orders, or other law‑enforcement requests.
• With your consent such as publishing a testimonial you approve.

We do not share your data with third parties for their own direct marketing.

6. Cookies and Similar Technologies

We use cookies, pixels, and local storage to:

• Keep you logged in
• Remember preferences
• Measure site traffic and performance (for example, Google Analytics)
• Run remarketing ads

Most browsers let you refuse or delete cookies. Doing so may limit some features.

7. Your Privacy Rights

7.1 California Residents (CPRA)

You may:

• Right to know: Request the categories or specific pieces of personal information we collected about you in the past 12 months.
• Right to delete: Ask us to delete personal information, subject to legal exceptions.
• Right to correct: Request correction of inaccurate personal information.
• Right to opt out of “sale” or “sharing”: We do not “sell” data as defined by the CPRA, nor do we share it for cross‑context behavioral advertising.
• Right to limit use of sensitive personal information: We do not use sensitive data for any purpose other than providing the Services.

To exercise these rights email [email protected] or call (415) 570‑2722. We will verify your request before acting.

7.2 Other U.S. States

Residents of Colorado, Connecticut, Utah, and Virginia have similar rights to access, delete, and opt out of targeted advertising. Contact us as above.

7.3 European Economic Area and United Kingdom

You may request access, portability, correction, erasure, restriction, or object to processing. You may also lodge a complaint with your local data‑protection authority.

8. Data Security

We use commercially reasonable safeguards such as encryption in transit, secure hosting environments, limited employee access, and regular security audits. No internet transmission is completely secure; use the Services at your own risk.

9. Data Retention

We keep personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed we securely delete or anonymize data.

10. International Transfers

We are based in the United States. By using the Services you understand that your information will be transferred to and processed in the United States and possibly other countries that may not provide equivalent privacy protections.

11. Third‑Party Sites

The Services may link to external websites. We do not control their privacy practices. Review those sites’ policies before providing personal information.

12. Do Not Track Signals

Our websites do not respond to browser Do Not Track signals. You can manage tracking through cookie settings and advertising opt‑out tools described above.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will post the revised version with a new effective date and mark material changes prominently. Continued use of the Services after the effective date constitutes acceptance.

14. Contact Us

Questions or concerns?
Email: [email protected]
Phone: (415) 570‑2722
Mail: Grow Factor LLC, 548 Market St PMB 84548, San Francisco, CA 94104, USA
Last reviewed: July 10, 2025